All bookings made with The Dubai Frame are subject to the following terms and conditions. Since you’ll be bound by these conditions once the agreement comes into force, we request you to carefully read and understand them. The Dubai Frame reserves the complete right to alter, add, or delete any of these terms and conditions without any prior notice, and such changes naturally apply to you upon booking a tour or package with us. Failure in adhering to our T&C might result in termination of services and deactivation of your account with
A price mentioned in our website or brochure vary as per the services, In Case of Hotel they will be Per Room Per Night which does not include TOURISM DIRHAM (It is to be paid by the guest directly at the hotel), In Case of tours it is based on per person with SIC (Seat in Coach) basis and will be shown with the total number of the guest if searched via private basis. It is non-inclusive of any kind of payment done from the part of customers, in the form of visa fee, room charges and tips to drivers or guides. In addition, changes in pricing may occur in the event of any additional expense incurred by your transport or accommodation service provider. All the third party attractions and products must not be sold individually at rates lower than their gate prices. The discounts can be given only if in combination with other products and under no circumstances its featured rates must be less than the attraction's gate price.
Upon choosing your preferred tour service or holiday package, you can make your payment via a valid credit card/Debit card, such as American Express, Discover, MasterCard, Diners, or Visa. Depending on the package, you may be entailed to make full payment.
As soon as you make the payment, we’ll send you a confirmation email, along with a unique booking reference number and voucher. Since it is deemed as a proof of payment, we advise you to take a print out of the voucher.
If you do not avail of a paid tour service partly or fully, The Dubai Frame will not make any refund in such circumstance. This is applicable to all unutilized The Dubai Frame tour services including city tour, limo service, desert safari etc.
In order to cancel a booking, Firstly we would request you to cancel the booking through on The Dubai Frame.com also send us a notification in writing. An email would be enough. Once we receive your cancellation request, we’ll acknowledge it through one of these modes: email, telephone, or fax, while citing the cancellation fee you may be required to pay. Please be informed that The Dubai Frame is not liable for any cancellation request received from guests.
The Guest Refund Policy is meant to support guests in the event they suffer any travel issue. It is applicable to all guests who make a tour reservation through The Dubai Frame website. However, this will be in accordance with the terms stated on your tour booking voucher. While we’ll do everything possible to refund the amount if you need to cancel a tour or package booked through the The Dubai Frame, it is vital to note that we’re subject to different set of policies when it comes to private contract. It is, therefore, not viable for us to guarantee the same refund procedure or policies for all tours and services listed onThe Dubai Frame website. Accordingly, the following policies apply for:
Your ability to amend or cancel a tour booking made through The Dubai Frame is determined by the respective tour’s terms and conditions or third party suppliers’ cancellation policies. Accordingly, depending on the tour type, there are instances in which you may not be able to make an amendment / cancellation of your tour booking or will have to abide by certain conditions for the same.
Depending on climatic conditions, flight schedules, and such other various aspects, certain inclusions in your package, such as transfers, are subject to changes. In such situation, we’ll try to offer suitable alternatives of original tour value, which – however – is subject to its availability. As mentioned earlier, The Dubai Frame holds the complete right to make minor changes in the tour packages, and the guest is not entitled for any refund in such circumstances. Furthermore, no refund is made on cancellation of a tour service due to the reasons beyond our control, such as natural calamities. For any special request mention the same information in special request column given on the booking detail page also note that the request given by the guest will be subject to availability.
At The Dubai Frame, we endeavor to help you pick an accommodation choice that best suit your business or holiday needs. Regarding check-in / check-out policy, it varies from one hotel to another, and hence we advise you to refer to your hotel website. Apparently, The Dubai Frame is not liable for any late or early check-in or check-out, To avail that we would request you either to send us an email with the arrival timing of the guest immediately after the booking is done, or else mention the same information in special request column given on the booking detail page also note that the request given by the guest will be subject to availability.
Be sure, especially if you’re coming from another country, to carry all documents that qualify your entry to the destination. Reimbursement will not be made by The Dubai Frame, if your entry is restricted due to the lack of proper documents. Further, prior to your visit, it is highly recommended to check with your country’s consulate to get an idea on entry prerequisites.
Each of The Dubai Frame content, covering images, product details and description, pricing information, and logo, is proprietary to The Dubai Frame. You may view or print any or all part of the website, though cannot be utilized for any commercial, non-personal or illegal causes.
The Dubai Frame entails to submit your personal details, such as name, contact number, location address, email id, and payment info, especially when you get in touch with us to enquire about our services or at the time booking a tour package. By submitting such details, you allow us to utilize your personal data for further relevant purpose.
The client’s personal information collected via the website, email or other sources is primarily used to confirm booking, authenticate credit card information, and process the payment. Apart from utilizing it for activities intended to improve the website’s performance, this information is also submitted to airline or accommodation service provider, depending on your preferred service package.
In order to obey a court order or safeguard the The Dubai Frame rights, we may disclose your private details.
This indicates data that The Dubai Frame compiles through suppliers, third party service providers, and web logs, and it is mainly put in use to analyze the performance of our website.
Should you no more wish to obtain our newsletters or emails indicating latest tour promotions, we request you to notify the same to our customer support team. Give us a call on +97142087444 or send an email to email@example.com with subject ‘Unsubscribe.’
From time to time, The Dubai Frame conducts sweepstake, lucky draw, polls and surveys, of which some are planned in conjunction with third party sponsor. In such instances, we’ll inform our clients about the involvement of a third party as well as their scope of utilizing your personally identifiable information. Further, it is up to you whether or not to participate in such contest, survey or poll.
To avoid any kinds of discrepancies in terms of the use of your personal information, we deploy advanced server to secure your orders and process information. The use of sophisticated technical system will provide a further layer of protection to your sensitive data, such as payment details.
Please read our copyright policy before using our website.
Choose from one of our quick and convenient payment options, and our team will ensure that the whole procedure is undertaken in the safest manner possible.
The Dubai Frame provides a comprehensive suite of travel solutions at a very competitive rate and without any hidden fee / string attached. We also assure our members of excellent technical support and immediate response to their queries with the best of our knowledge.
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