FAQ`S

do I have to pre-book my tickets ?

We highly recommend purchasing your tickets in advance, especially on weekends.

How to buy a ticket ?

You can buy the tickets at the gate or through this website. The ticket resellers are official sellers in Dubai.

can i take pets to the frame ?

No, pets are not allowed in the building.

can i briong food and drink ?

No, food and drinks are not allowed inside the Dubai Frame.

Are bags allowed in the frame ?

Personal handbags and purses are allowed. However shopping bags, sports bags, back packs, etc. must be stored in the secure baggage  room.

Is the dubai frame accessible for people of determination ?

Yes, people of determination can also visit the Frame.

what if i did not receive my e-ticket ?

First check the junk or spam folder in your email. If this does not help please contact us by phone, live chat or email.

can i book  a private guide for the tour ?

Private guided are not available at the moment.